Photo: Maša Ivanov, Client Service Director, by Domagoj Kunić
As part of an ongoing commitment to customer service, each office in Grey Europe takes part in a regular client satisfaction survey conducted by Kantar for the WPP Vantage program. Whilst average scores were high across all offices, Bruketa&Žinić&Grey received a top rating from their clients for quality of work, value for money and customer service.
The Croatian Agency Bruketa&Žinić&Grey also scored highly against all other categories within the survey, which include; understanding business operations, quality of staff and work, communication effectiveness, proactivity, etc.
Maša Ivanov, Client Service Director at the Bruketa&Žinić&Grey Agency commented: “This survey is a very useful tool for us to get feedback from our clients in a transparent way and in areas they value most. It makes us happy to see that we have excellent results within the Group too and that we are showing that human personality is still integral part of what we do. Building long-term trust and customer satisfaction represent additional steps towards creative and effective campaigns.”